Shipping policy

🚨 Important Shipping & Tariff Notice

Please read carefully before placing your order.

📦 Shipping Timeframes

  • Due to recent tariff changes, shipping times may double, and processing may take 8–14 weeks, especially around holidays.

  • Orders cannot be canceled once production has begun, as artists and manufacturing fees are paid upfront. If you do cancel your order, there is a 25% restocking fee that will be taken which is unable to be refunded as it pays for the artist fee and initial rendering costs.

📫 Shipping Policy

  • Once an item is shipped, JadedGemShop is not responsible for lost-in-transit packages however we will file a lost package claim on your request

  • If you selected flat-rate shipping, we will use the most economical method available (usually USPS or UPS).
    👉 If you have a preferred carrier, please select it at checkout—we cannot guarantee carrier requests after purchase.

🚚 Returned Shipments

If your package is returned to sender:

  • You must pay for reshipment using a different carrier than the original.

    • Example: If UPS was used, the second shipment must be via USPS.

  • If you choose not to pay for reshipping, you may request a partial refund (restocking fee applies).

📏 Oversized Item Fee

  • Items over 80 cm on the short edge will incur an oversized shipping fee, invoiced based on current UPS/USPS pricing.

✅ Agreement

By completing your purchase with JadedGemShop, you acknowledge and agree to these terms.